14.1 Definitions
“Affiliated Sites”: www.palsafety.com; www.yoursafetypal.co.uk; www.safetypal.co.uk www.palsafety.co.uk; www.mysafetypal.co.uk or such other sites as shall be notified to the Customer from PAL from time to time
“Customer”: any organisation or person which signs up to a Subscription
“Minimum term”: 3 months from the date of service commencement.
“Anniversary date”: 3 months from the date of initial service commencement.
“Initial subscription”: the date the ‘Agree to Ts&C’s box is ticked and Subscribe button is clicked on the subscribe page https://app.https://oldysp.creativecaffeine.co.uk/subscribe.
14.2 Terms and conditions apply to those who subscribe to app.yoursafateypal.com, or who access yoursafateypal.com via any of our Affiliated Sites (as defined below).
14.3 The Money Back Guarantee is only applicable to new subscribers and ones which have completed a minimum term subscription. The Money Back Guarantee can only be claimed for the first 3 months initial subscription.
14.4 Your application for a 100% Money Back Guarantee needs to be completed after the anniversary date.
14.5 To apply for the PAL Software Limited 100% Money Back Guarantee, you will need to email your name and company details to accounts@https://oldysp.creativecaffeine.co.uk.
Your email will also need to include why the implementation (the act of putting a plan into effect with execution) of app.https://oldysp.creativecaffeine.co.uk has failed to increase you ‘the customer’ health and safety compliance.
14.6 PAL Software Limited compliance team will review your application in full, within 2 weeks from the application received date, and may contact you further to discuss the claim.
A confirmation from PAL Software Limited that Safety PAL has failed to improve your health and safety compliance against current legislation, will result in a full 3 months subscription refund being issued by cheque within 28 working days of the review end date.
14.7 The Customer has a further 28-day period to appeal based on their application failing.