Frequently Asked Questions

Safety PAL is a system that appears to do a lot - so people often have questions.

If you have a question that isn't among these below, feel free to get in touch with us here.

What is Safety PAL?

It’s a cloud-based H.S.E.Q operational and management reporting system that uses real-time information. It's a tool for improving your health and safety process, making your business more cost-effective and efficient while providing evidence of your compliance with the Health & Safety at Work Act.

Why do I need a Health and Safety system?

As an employer, managing the health and safety of your workplace is a legal requirement, whether you want to or not.

Having Policies, Procedures and Processes in place is vital, but as equally important is knowing they are being followed at all stages by all departments. Safety PAL's unique and tailored design, ensure Business Owners and Senior Managers can provide their workforce an efficient and user friendly system to follow Health, Safety, Wellbeing, Environment and Quality procedures.

How much does it cost?

It depends on how many registered users you need, from as little as 2 users to more than 3,000. See how much we can save you.

But more importantly should anything ever happen - even a minor incident - with the cost of legal fees and the recent hike in fines for breaches in health and safety, Safety PAL is a far cheaper option. See our fines calculator.

Should an incident occur, am I personally liable?

Possibly. This of course differs greatly on a case by case basis - basically the law does not expect you to remove all risks, but to protect people by doing everything practically possible to control those risks. 

Safety PAL assists businesses to demonstrate compliance with their Legal requirements under present UK law and mitigates injury claims by being capable of providing an accurate history and evidence of employees training and competencies

I already have H&S systems in place.

Most companies do – but Safety PAL is the only available system that stores all your health and safety details, documents and policies in one central location that can be easily accessed by employees, suppliers and clients, increasing efficiency and saving you time and money.

Does it make communication any easier?

Safety PAL is a two way process, you can provide information and training in document or video form to raise awareness and prevent incidents, and employees can either acknowledge it or request additional training. It's also available in 19 different languages. Like everything in PAL, this is all recorded for future audits.

Does it do Risk Assessments?

Safety PAL has a simple compiling tool for risk assessments. This identifies the safety needs of your business and reduces your paperwork significantly.

I’m missing some policies, will Safety PAL help me?

Safety PAL will show you which basic policies you need. The HSE provide non-complicated policies that are free to use. You can download these, tailor them to your needs and let Safety PAL distribute them to all your staff - with an audible document trail. If you have other documents to distribute, Safety PAL can be used for these too.

What about insurance documents?

Only a few businesses are not required to have employers' liability insurance. Safety PAL allows you to upload multiple insurance documents to show clients (for their peace of mind) on any device. It also creates expiry date reminders and prevents you from registering jobs for dates which are outside of your current insurance period.

Do I need a Safety Consultant?

Safety consultants are helpful; they give you to the tools to manage health and safety in your business, but they cost and still need managing. Safety PAL communicates your health and safety and other policies to your employees efficiently, reducing the need for external consultants.

Account FAQ's

What happens when I sign up?

We'll send you your activation email, and the Safety PAL welcome team will be in touch to assist you with uploading all your essential information.

You'll be invoiced £330 for your initial setup (payable within 14 days), which will include your first 3 months subscription. After that you'll be billed quarterly based on your licensed users.

Once fully utilised, you'll find Safety PAL pays for itself very quickly.

How do I change my package?

You can make changes at anytime in the application, in your company account dashboard, click the upgrade / downgrade link, and select your new package. Your account manager will authorise the change and you can start using the new package instantly.

Will I be charged Tax?

We are required to charge any tax required by your location, such as VAT (Value Added Tax) for all European countries and from all customers with UK billing addresses, as well as those with non-UK European Union billing addresses.

What does my account include?
  • Smart distribution to employees of Polices, Procedures, Documentation and Certifications.
  • Easy access to Training Records, including archiving of past employees.
  • Storage and Accessibility of Operational Risk Assessments, Safe Systems of Work, Guidance & Manuals
  • Inspections and audits, including tracking of actions to close out
  • Easy to run Incident and Accident reports and tracking of actions to close out.
  • Library of Information – ToolBox Talks / Videos.
  • Every module above is systematically linked to improve your organisations efficiency and compliance.

Regardless of your package, you'll have access to the full suite of tools. The only thing that changes is the number of users you can support. See prices for full package information.

How do I cancel my subscription?

We'll need a written request, you can email us here: with 3 months notification.

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