Are you responsible for delivery drivers on your site?

Best practices for protecting visitors, delivery drivers when on your site

A common factor in delivery accidents is “who is responsible for what” in terms of safety. In most work situations the safety of an employee is primarily the responsibility of his or her employer, but in order to deliver or collect goods, employees have to visit premises controlled by others. The safety of everyone at these premises, including people visiting the site, is in the hands of the person in charge of the site (the recipient or supplier) as they should control what takes place on site.

Rider-operated lift trucks

The Health and Safety at Work etc Act 1974 states

The most common failures resulting in major and minor prosecutions are mainly due to the most basic of provisions

Section 3 of the Health and Safety at Work etc Act 1974 details the general duties of employers to their employee’s and persons other than their employees. We all need to: as far as reasonably practicable, ensure the health, safety and welfare at work of all as above.

As an employer, you must appoint someone competent to help you meet your health and safety duties

Get competent advice use the HSE leaflets, guidance notes and other helpful documents. example… need help with pallet truck safety? Go to the HSE website, in the custom search bar top right, type “Pallet Truck Safety.” The HSE will provide links to many publications, which are free to download.

Write a Health and Safety Policy – Delivery and collection policy this doesn’t have to be complicated and the document will show your commitment to managing your health and safety in your business. Again, publications are available on the HSE website. Don’t just put this document in a file or on a shelf, the policy is fluid and needs to grow as your business does, also this needs to be read and understood by all workers. Arrangements for preventing vehicle accidents during deliveries should be detailed and reviewed by safety representatives, drivers and employees. Consider including a site plan, detail routes, one way systems and awkward access.

Risk Assessments if you are a person who states: “I don’t need a risk assessment”, can I ask “how do you know if you haven’t completed one?” These assessments are not about creating huge amounts of paperwork, just identifying sensible measures to control. Again, as with your policies, these assessments need to be issued, understood and enforced, risk assessments are not effective if not enforced.

You must assess delivery and collection risk and reduce them as far as reasonably practicable.

Consultation this is a two-way process: workers generally will not welcome being given piles of paperwork each time they start an activity. Can we be more engaging, use technology to convert the need to read, into a want to watch?  Workers will welcome short compelling videos for information instead of mounds of paperwork. It’s better to get the information read and understood, than an extremely detailed dusty document on a shelf.

  • Send out safety information on deliveries and collections to other parties in the delivery chain
  • Request safety information on deliveries and collections from other parties in the delivery chain
  • Agree a safe delivery plan

Creating a good working environment, can management praise people on good practices and we hope the bad practices will diminish

Training and information You have a legal responsibility to ensure everyone who works for you, needs to know how to work safely and without risk to health. Also, don’t forget self-employed people and contractors. Consider whether it is more important to complete long technical training sessions annually or less technical sessions more frequent to reduce skills decay. The training and information you provide must be in a form easy to understand and giving you the employer the knowledge they have fully understood.

Keeping your workplace safe Properly maintain your premises and work equipment. Simple checks to make sure: floors, walkways and exits are kept free from obstruction. You will have many hazardous areas in your workplace, these could be stairs, car parks, loading/unloading areas, access to plant and other equipment. Complete your risk assessment, implement precautions and provide a safe access and egress. Note: this doesn’t have to be complicated or time-consuming.

What the law requires Employers have duties under the Health and Safety at Work etc Act 1974 to ensure so far as is reasonably practicable the health and safety at work of their employees and others who may be affected by their work activities (such as drivers). Under the Management of Health and Safety at Work Regulations 1999, where 2 or more employers share a workplace, even on a temporary basis, they must co-operate with each other to make sure they both comply with their legal duties.

These Regulations also require employers to carry out a risk assessment of the hazards involved and to identify measures needed to comply with Health and Safety legislation.

The Lifting Operations and Lifting Equipment Regulations 1998 require employers to ensure that all lifting operations are properly planned by a competent person, appropriately supervised and carried out in a safe manner. Lifting equipment needs to be suitable for the use to which it is being put, properly maintained, marked with its safe working load and periodically thoroughly examined and inspected.

Keeping up to date Follow news and events in your industry, disseminate alerts and notifications to your workforce, this will help you in keeping your health and safety policies and risk assessments up to date. Keep continuous checks at H&S news bulletins and RSS feeds to get essential information sourced and the out to your workers, to prevent accidents.

Click here to read more about delivery safety from the HSE

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